It does not matter what type of business you are, if you are not working on your ways of working, staff and overall procedures, you may find yourself stuck. You need to be sure about what you do and how you do it. It is your responsibility to ensure that your staff members are equipped with the latest software and apps and their workings.
Have you ever heard about the concept of user assistance? Well, it places the work that technical communicators do inside the framework of user-centered design, of enhancing the experience of a user, ratherthan witnessing that work as just creating manuals.Indeed, fresh technologies have headed technical communicators to look for a right term for describing all the diverse deliverables that can be provided. Moreover, delivering good user assistance actually still requires the capability to write clearly and succinctly. However, it even demands an understanding of the technologiesthat can be used to offer content and an understanding of your users and their overall needs.
It is true that organizations try to come up with the best applications and software to ensure that there is proper productivity of the users. But one thing that they often forget to pay much attention to its usage. Moreover, if you are a business and you have employees and staff working on different projects, you must also pay attention to how your employees think about the software or app they use. You must proper them proper assistance. If they do not know how to use the app or software in the right manner, they would not be able to make the most of it.
It is well accepted that understanding the proper users and a thorough analysis of their goals and tasks is a precondition for usability. To generate a document,online information or even that of knowledge base that is actually usable, the designer and writer should also consider diverse user approaches to the information in orderto form up it in a form that fulfils those needs. The underlying technology should also be considered, as it impacts the presentation of the information aswell as the overall functionality available to users. To fulfil the user needs for useful online information, all of these elements should be factored into the design– and technical communicators should master the skills essential to make the right choices.
Train your employees
Conventionally users were introduced to new applications with the assistance of traditional classroom training, instructor-led workshops, and so on. It was all followed by more static learning stuff like user manuals, tutorial videos, eBooks, and even that of white papers.
However, learning to use a specific type of software orapplication through these methods takes much time and effort which in turn ends up in lower knowledge retention. Of course, such a gap in knowledge retention may negatively impact how users involve with your application right from their initial interactions.
On the other hand, with in-app type of user help or assistance, you can easily provide your users with all the needed information while they are engaging with the application. In such a scenario, users are definitely learning by doing, and consequently, knowledge retention is a lot more effective and long-lasting.Now, the question is, how actually can you use in-app user type of assistance for a successful user onboarding? Well, you can always take the assistance of professionals.
There is a Gap
Despite the finest intentions of software and app companies to design usable software, there is mostly a large conceptual gap between what really users know and what software designers expect users to be familiar with. For a simple type of application, the gap could be small. For complex applications, the conceptual gap might be huge. As this conceptual gap expands, users are more probable to rely on software documentation and that of support services, ending up in decreased user productivity. So, you would not want it in your case, right?
You know using any software does not need to be this painful. There is a huge and growing body of research in user-centered design that may help you form up truly usable software and Web applications. The point is once you start paying attention to the assistance of users for an app or software, you can do wonders.
Conclusion
To sum up, assistance for users is a must for any app or software in the present time. And once you have the assistance available right in the app, you can be sure for the utmost productivity.